Port Douglas Getaways
Terms and Conditions
Minimum stay of 7 nights is required on most properties
during peak season
BOOKINGS/PAYMENTS
• Minimum stay of 7 nights is required during peak season
• To secure your holiday booking, a deposit of 25% must be paid within
7 days of the original booking otherwise the property is not secured.
All monies are held in a fully audited Trust Account.
• Please note that receipt of the deposit denotes acceptance of our
Terms and Conditions.
• Full payment is required 30 days prior to arrival.
• Payments can be made by Visa, Master card, Cheque or Direct Deposit.
(our bank details will be advised on request)
• The premises are rented for holiday purposes only for the period stated
on the receipt.
• PARTIES AND FUNCTIONS ARE NOT PERMITTED ON THE PREMISES AND ARE
STRICTLY PROHIBITED.
• The number of people occupying the premises is not to exceed the number
of people that beds are provided for.
CANCELLATIONS
• Cancellations in writing by either party, 90 days prior to the
commencement of the booking will be refunded in full.
• For cancellations less than 90 days prior to the commencement
of the booking, the deposit will be forfeited unless the property can
be relet for the entire period. If successfully relet, an administration
fee of $100 will apply.
• For cancellations made less than 30 days prior to the commencement
of the booking, no refund will be available. We highly recommend travel
insurance to cover this possibility.
• To affect a refund, cancellations must be in writing.
CHECK-IN/CHECK-OUT
• The premises are available from 2pm on the day of your arrival
and are to be vacated by 10am on the day of your departure. Whilst every
effort will be made to accommodate early arrivals and late departures,
the only way to absolutely guarantee early check-in or late check-out
is to book an extra day.
• You will be supplied with 2 house keys for your property + remotes
where needed on arrival. On departure these keys must be left in the
bowl provided on the property. A replacement charge of $50 for keys
and $100 for the remote will be charged.
GENERAL
• Due to local health regulations no pets are allowed into holiday rental
accommodation.
• Our properties are fully self-contained including linen, bath &
beach towels, full laundry facilities, hairdryer & BBQ
• We are happy to arrange a complimentary midweek service for all bookings
of 8 nights and over, which will be done at 0900am, unless otherwise
notified. Extra services are available on request and will incur a service
charge, which will be charged to your account.
HEATED POOLS
Please be aware that climatic conditions, such as cool evenings may
affect the pool heaters ability to reach optimum temperature. Where
properties are advertised with a heated pool, to the best of our abilities
we will ensure that the pool is approximately 26 degrees Celsius (28
degrees where possible with daytime operation)
ADDITIONAL CHARGES
• The phone can be used during your stay. Local calls apply to
Port Douglas & Mossman area only, which are free. Please note STD
charges apply when calling Cairns. We highly recommend using a phone
card for all your STD and IDD calls. An administration charge of $20
applies and call costs will be charged to your credit card. A delay
in billing your card may occur due to call costs not being available
before you leave. Itemised tax invoices are available on request. Please
note if using your Big Pond account, the closest server is located in
Cairns, which will incur STD charges.
• Additional cleaning charges will apply, if the property is not
left in a clean, tidy and reasonable condition.
GUESTS OBLIGATIONS
• Show consideration for your neighbours and maintain noise to
a reasonable level and, in particular, between 10pm and 8am. Excessive
noise is prohibited and may result in eviction without refund.
• Dispose of garbage and recycling in accordance with usual practice
at the property and in the allocated bins.
• Maintain the security of the property. The property should be
vacated on time and secured.
• Smoking is not permitted in our properties
• Be responsible for your visitors.
• Notify Port Douglas Getaways of any faults as soon as practicable
so they can be resolved quickly and as efficiently as possible. Should
a maintenance issue arise during your stay, we will endeavour to contact
you by mobile or home phone. For reasons of safety we reserve the right
to enter the property to repair any fault.
BREAKAGES/DAMAGE
• Breakages and/or damage not caused by normal wear and tear will
be billed to your account upon departure. Please note that it is not
our intention to charge for the replacement of a broken glass.
PERSONAL ITEMS
• No responsibility is taken for any personal items left on the
premises after departure.
We recommend that you purchase travel insurance to cover any unforeseen
circumstances. In the instance of natural disasters, no refund will
be provided should you elect to cancel your stay.
|
